Incident Management

Successful communication is the key to operational effectiveness, even more so during a business disruption, service failure, or disaster. The Continuity Logic FrontLine Live Platform helps your organization simplify enterprise wide communication during emergency situations such as maintaining business continuity, supporting compliance requirements, and enforcing security protocols by providing an easy to use, fully integrated solution available on demand.

FrontLine Live helps you create actionable plans to successfully handle supply chain interruptions, pandemic, product recall, technology failures and other rapid alert and response situations. Deliver Critical Messages Automatically to Stakeholders, Customers, and Employees. Automate Alerts in times of Crisis, Disaster, Service Disruptions, etc.

  •     Available as SaaS
  •     Schedule and manage broadcasts
  •     Instant access to real-time reports and dashboards
  •     Recipient verification
  •     Supports recorded voice and text to speech
  •     Deliver messages to dynamic notification lists
  •     Deliver messages to phone, email, and SMS devices
  •     Supports surveys

Automatic Notification

With our award-winning FrontLine Live Platform, you can automate your notification process by activating call trees or importing ad-hoc lists to deliver critical messages to your stakeholders, employees, customers, and vendors via phone, email, and text messages.  FrontLine Live has a fully redundant infrastructure for voice, text, and email; including load balancing, failover capabilities, and continuous end-to-end monitoring to ensure your notifications are delivered.

Business Continuity and Disaster Recovery

The FrontLine Live automatic notification capability is critical during an emergency.  Our solution will enable your organization to inform and activate response teams, provide guidance and instructions to employees, and communicate with appropriate authorities and external stakeholders. The notification service includes reaching people in different locations with different devices quickly and simultaneously; providing the right message; monitoring delivery and response; and ensuring that the process is initiated and concluded at the right times.

Product Recall and Service Interruptions

A product recall or service interruption can cause devastating damages to a company’s brand and reputation.  To mitigate the associated risk of such an incident and support the recovery process, FrontLine Live helps organizations by providing access to plans and procedures to detail what reports are required by regulators, monitoring the event, delivering recall notifications to service center and retail managers to alarm them of the situation, and most importantly, informing the customers of the recall or outage and their access to safety instructions and support.